Effective Date: 7/1/25
Last Updated: 7/1/25
Introduction
Mune Health (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, or mobile applications.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth and demographic information
- Insurance information and payment details
Health Information
We collect and maintain health information including:
- Medical history and current health conditions
- Symptoms, diagnoses, and treatment plans
- Prescription and medication information
- Laboratory results and medical test outcomes
- Mental health and wellness data
- Lifestyle and behavioral health information
Technical Information
When you use our digital services, we may collect:
- Device information (IP address, browser type, operating system)
- Usage data and analytics
- Cookies and similar tracking technologies
- Location data (when permitted)
How We Use Your Information
We use your information for the following purposes:
Healthcare Services
- Providing care and support
- Maintaining documentation for you to download and share with your doctor
Communication
- Sending coach session reminders and health notifications
- Responding to your inquiries and requests
- Sending educational health information
Legal and Compliance
- Complying with applicable laws and regulations
- Responding to legal requests and proceedings
- Protecting against fraud and security threats
- Conducting internal audits and quality assurance
Information Sharing and Disclosure
When permitted or requested by you, we may share your information in the following circumstances:
Healthcare Operations
- With healthcare providers involved in your care
- With insurance companies for coverage and payment
- With laboratories and diagnostic facilities
Legal Requirements
- When required by law or legal process
- To protect public health and safety
- In response to court orders or subpoenas
- For regulatory compliance and reporting
Business Associates
- With third-party service providers who assist with our operations
- All business associates must sign agreements to protect your information
- We limit access to the minimum necessary information
With Your Consent
- When you explicitly authorize disclosure
- For purposes you have specifically approved
- To individuals you designate as personal representatives
Your Rights and Choices
You have the following rights regarding your information:
Access and Correction
- Request access to your personal and health information
- Request corrections to inaccurate or incomplete information
- Obtain copies of your records
Communication Preferences
- Choose how and when we contact you
- Opt out of marketing communications
- Request confidential communications
Restrictions
- Request restrictions on use or disclosure of your information
- Object to certain uses of your information
- Withdraw consent where applicable
Portability
- Request electronic copies of your health information
- Direct us to transmit your information to another provider
- Export your data in commonly used formats
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Intrusion detection and monitoring systems
Administrative Safeguards
- Employee training on privacy and security
- Access controls based on job responsibilities
- Regular audits of information access and use
- Incident response and breach notification procedures
Physical Safeguards
- Secure facilities and restricted access areas
- Proper disposal of physical records and devices
- Workstation and media controls
- Environmental protections for systems
Data Retention
We retain your information for the following periods:
- Personal information: As long as necessary for legitimate business purposes
- Technical data: In accordance with our data analytics and security needs
- Marketing information: Until you opt out or withdraw consent
International Data Transfers
If we transfer your information internationally, we ensure appropriate safeguards including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent when required
Cookies and Tracking Technologies
Our websites and applications may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and recommendations
- Enable social media features and functionality
You can control cookie settings through your browser preferences.
Third-Party Services
We may integrate with third-party services that have their own privacy policies:
- Payment processors
- Cloud storage providers
- Analytics services
- Social media platforms
We encourage you to review the privacy policies of these third parties.
Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child inappropriately, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will:
- Notify you of material changes
- Post the updated policy on our website
- Indicate the effective date of changes
- Obtain consent for significant changes when required
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Mune Health Privacy Office
Email: privacy@munehealth.com
Phone: +1 (917) 476-4122
Address: 628 Metropolitan Avenue, Apt 2R
Brooklyn, NY, 11211
United States
Data Protection Officer
Email: privacy@munehealth.com
Compliance
This Privacy Policy is designed to comply with applicable privacy laws including:
- Health Insurance Portability and Accountability Act (HIPAA)
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- State and local privacy regulations
For specific information about your rights under these laws, please contact our Privacy Office.